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RETURNS & REFUNDS
Please note that Oula experiences are non-refundable. If you sign up and are unable to attend, your deposit can be used towards any of our other weekends or workshops within a year from purchase date. Please contact us at firstname.lastname@example.org if you need to reschedule.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. For a return request, please send us an email to: email@example.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. All refunds will be the total price less an $8.00 processing fee for each item returned.
Refunds will be done only through the Original Mode of Payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account or credit card statement.
If after a week you still have not received your refund yet, please contact us at: firstname.lastname@example.org
Exchanges (if applicable)
If you need to exchange an item, you will need to send back your original merchandise for inspection at your own cost. Once your merchandise is received and inspected, we will send you an email to notify you that we have received your item(s) and a code to purchase the size of your choice again. Shipping is your responsibility. For exchange request, please send us an email to: email@example.com
Gift Cards are non-refundable.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return/Exchange Delivery Charges
You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Any refund will incur a $8.00 fee per item returned.
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